NAMAOS respects your privacy and is committed to responsible handling of personal information.
This Privacy Policy explains how NAMAOS (“NAMAOS,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects personal information in connection with our websites, applications, AI-powered infrastructure, integrations, communications, and related products and services collectively referred to as the “Services.”
NAMAOS provides 360° AI infrastructure that connects business platforms, conversations, data, customer interactions, and workflows into an intelligent operating environment. Depending on the Services selected by a business, NAMAOS may connect with CRM systems, email, SMS, WhatsApp, social media, direct messaging, calendars, appointments, bookings, forms, invoicing and payment systems, sales tools, customer service platforms, AI systems, analytics tools, and other business applications.
This Privacy Policy applies to information processed by NAMAOS through the Services and our own websites. It does not replace the privacy notices of businesses that use NAMAOS to interact with their customers.
Our Role in Processing Personal Information
NAMAOS may process personal information in different capacities depending on the circumstances.
When a business customer uses NAMAOS to process information about its customers, prospects, employees, users, or other individuals, the business customer generally determines the purposes for which that information is processed. In those circumstances, NAMAOS generally acts as a service provider or processor on behalf of the business customer.
The business customer is responsible for its relationship with those individuals, including providing legally required notices, establishing an appropriate legal basis for processing, obtaining required consent, and configuring its use of NAMAOS in accordance with applicable law.
When NAMAOS processes information for its own purposes, such as operating our website, administering customer accounts, providing support, securing the Services, processing billing information, or communicating about NAMAOS, NAMAOS may act as the business or controller responsible for that processing.
Where required, processing of customer data is also governed by our applicable customer agreement and Data Processing Agreement.
Personal Information We Collect
The information NAMAOS processes depends on how an individual or business interacts with the Services and which integrations or features are enabled.
Account and Business Information
We may process names, business names, job titles, email addresses, telephone numbers, account credentials, billing information, subscription information, preferences, and other information necessary to establish and administer a NAMAOS account.
Customer, Lead, and CRM Information
Business customers may provide or connect information relating to their customers, prospects, leads, employees, or other contacts. This may include names, contact details, CRM records, lead sources, customer histories, sales activities, appointment information, booking information, service history, transaction information, follow-up activity, and other relationship data.
Communications
NAMAOS may process communications transmitted through or connected to the Services, including emails, SMS messages, WhatsApp communications, social media messages, direct messages, website chats, customer service communications, AI-assisted conversations, and call-related information where enabled.
Where voice recording or transcription features are enabled, the applicable business customer is responsible for providing any notice and obtaining any consent required by law.
Connected Platform Information
When an authorized user connects a third-party platform to NAMAOS, we may receive, transmit, synchronize, or otherwise process information available through that integration in accordance with the permissions granted by the user and the configuration of the Services.
AI Inputs and Outputs
NAMAOS may process prompts, messages, documents, customer information, conversation histories, workflow information, and other content submitted to AI-powered functionality.
AI-generated outputs may include responses, summaries, classifications, recommendations, routing actions, follow-ups, workflow actions, and other generated content.
Transaction Information
When applicable, we may process information associated with invoices, subscriptions, purchases, transactions, or payments. Payment card information may be processed by authorized payment service providers rather than stored directly by NAMAOS.
Technical and Usage Information
We may automatically collect information such as IP address, browser type, device type, operating system, login activity, system logs, referring pages, pages or features accessed, timestamps, error information, and information about how the Services are used.
Information From Other Sources
We may receive information from business customers, authorized integrations, service providers, referral partners, publicly available sources, and other sources where permitted by applicable law.
How We Use Personal Information
NAMAOS processes personal information as reasonably necessary to provide, operate, maintain, secure, and improve the Services.
This may include connecting business systems and applications; managing accounts; maintaining CRM and customer records; facilitating communications; scheduling appointments and bookings; sending confirmations and reminders; supporting lead qualification and follow-up; operating customer-service functions; supporting sales and marketing workflows; coordinating invoicing and payment-related activities; synchronizing information between platforms; generating AI-assisted responses and recommendations; creating workflow actions; providing analytics and reporting; detecting fraud, abuse, security threats, and technical problems; processing billing; providing customer support; communicating about the Services; enforcing agreements; and complying with applicable legal obligations.
We may also use aggregated or de-identified information that cannot reasonably be used to identify an individual for analytics, research, service development, security, and business-planning purposes.
We will not materially expand the purposes for which identifiable personal information is used without providing additional notice or obtaining authorization where required by applicable law.
Artificial Intelligence and Automated Processing
Artificial intelligence is an integral component of certain NAMAOS Services.
Depending on the configuration selected by a business customer, AI may assist with responding to inquiries, summarizing communications, organizing data, qualifying or routing leads, scheduling appointments, recommending follow-up actions, identifying customer needs, supporting customer service, generating content, and automating business workflows.
AI-generated information may contain errors or may not be appropriate for every circumstance. Business customers are responsible for determining when human review is appropriate for their particular use of the Services.
NAMAOS is not intended to make solely automated decisions that produce legal or similarly significant effects on individuals unless such functionality is specifically agreed, lawfully configured, and used in accordance with applicable legal requirements.
Where applicable law provides rights relating to automated decision-making or profiling, NAMAOS or the applicable business customer will provide required information and mechanisms for exercising those rights.
NAMAOS does not use Customer Content to train generalized AI models for unrelated purposes unless the applicable business customer has expressly authorized such use or it has otherwise been clearly disclosed and lawfully permitted.
Legal Bases for Processing
Where the GDPR, UK GDPR, or another law requiring a legal basis applies, NAMAOS processes personal information under one or more legally recognized grounds.
Depending on the circumstances, processing may be necessary to perform a contract or take requested pre-contractual steps; comply with legal obligations; pursue legitimate interests such as operating, securing, supporting, and improving the Services; or occur with consent.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing lawfully performed before consent was withdrawn.
Where NAMAOS relies on legitimate interests, we consider the nature of the processing and the rights and reasonable expectations of affected individuals.
Customer Responsibility for Data and Communications
Business customers are responsible for ensuring that information submitted to or processed through NAMAOS has been collected and is used lawfully.
Business customers are also responsible for obtaining any required consent for marketing, automated communications, SMS messages, WhatsApp messages, email marketing, call recording, transcription, cookies, tracking technologies, and other processing they configure through the Services.
NAMAOS should not be used to process information for unlawful, discriminatory, fraudulent, deceptive, or otherwise prohibited purposes.
Sensitive and Regulated Information
Certain information may be subject to heightened legal protections.
Business customers should not use NAMAOS to process protected health information, highly sensitive financial information, government identification information, biometric information, information about children, or other specially regulated information unless the applicable NAMAOS service, contractual terms, security configuration, and legal requirements expressly permit such processing.
Where a separate agreement, such as a Business Associate Agreement, Data Processing Agreement, or other regulated-data agreement is required, the information should not be submitted until the appropriate agreement is in place.
How We Disclose Personal Information
NAMAOS may disclose personal information where reasonably necessary to provide and operate the Services.
Personal information may be disclosed to cloud infrastructure providers, communications providers, AI technology providers, integration providers, payment processors, security providers, analytics providers, customer-support providers, professional advisers, and other service providers acting on our behalf.
Information may also be disclosed to the business customer responsible for the applicable account or relationship and to third-party platforms when an authorized user directs NAMAOS to connect with or transmit information to those platforms.
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful process, protect the rights and security of NAMAOS or others, investigate fraud or misuse, enforce our agreements, or protect the integrity of the Services.
Information may also be transferred as part of a merger, acquisition, financing, restructuring, reorganization, sale of assets, or similar corporate transaction, subject to applicable legal requirements.
We may disclose information with an individual's direction or consent.
Sale, Sharing, and Targeted Advertising
NAMAOS does not sell personal information for monetary consideration.
NAMAOS does not use or share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act unless clearly disclosed and applicable opt-out rights are provided.
If NAMAOS's practices change in a manner that constitutes a “sale,” “sharing,” or use for targeted advertising under applicable privacy law, we will update this Privacy Policy and provide required privacy controls before or at the time those practices become applicable.
Where required by law, NAMAOS will recognize qualifying browser-based opt-out preference signals.
Third-Party Platforms and Integrations
NAMAOS is designed to connect with third-party business platforms.
When a user authorizes an integration, NAMAOS may receive information from and transmit information to the connected service as necessary to perform the requested functions.
The third party's handling of information outside NAMAOS is governed by that third party's own terms and privacy practices.
NAMAOS does not control and is not responsible for the independent privacy, security, or data-handling practices of third-party services.
Users should review the privacy practices and permissions associated with third-party platforms before enabling an integration.
Email, SMS, WhatsApp, and Other Communications
NAMAOS and businesses using NAMAOS may communicate through email, SMS, WhatsApp, social messaging, voice, and other supported communication channels.
Communications may include account notices, appointment confirmations, booking reminders, transactional communications, customer service messages, follow-ups, lead nurturing, sales communications, and other messages configured by the applicable business customer.
Where consent is required by law, the party sending or configuring the communication is responsible for obtaining appropriate consent and honoring applicable opt-out requirements.
Recipients may opt out of eligible marketing communications using the unsubscribe or opt-out mechanism provided in the communication.
Opting out of marketing communications does not necessarily prevent delivery of communications that are reasonably necessary for security, transactions, account administration, or delivery of requested services.
Mobile numbers, SMS opt-in information, and messaging consent will not be sold or provided to unrelated third parties for their independent marketing purposes. Information may be provided to telecommunications providers and other service providers as necessary to deliver requested messaging services.
Where Canada’s Anti-Spam Legislation (CASL) applies to a commercial electronic message, the sender must comply with applicable requirements concerning consent, sender identification, and an unsubscribe mechanism.
Cookies and Similar Technologies
Our websites and Services may use cookies, pixels, local storage, and similar technologies to provide essential functionality, authenticate users, remember preferences, maintain security, understand performance, and analyze use of the Services.
Where required by applicable law, non-essential cookies or tracking technologies will be used only after required consent or another applicable legal basis has been established.
Users may manage certain preferences through available cookie controls or browser settings. Disabling essential technologies may prevent portions of the Services from operating correctly.
Additional information may be provided through a separate Cookie Notice or consent-management interface where appropriate.
Data Retention
NAMAOS retains personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, including providing the Services, maintaining security and business records, complying with legal obligations, resolving disputes, and enforcing agreements.
Retention depends on factors including the type and sensitivity of the information, the purpose for which it was collected, contractual requirements, account status, legal and regulatory requirements, and applicable limitation periods.
Customer Content is generally retained according to the applicable customer agreement, account configuration, and data-retention settings.
Certain information may remain temporarily in backup, security, fraud-prevention, or disaster-recovery systems following deletion from active systems.
Where applicable law requires specific retention periods or criteria to be disclosed at the point of collection, NAMAOS will provide those disclosures through the applicable notice.
Information that is no longer required will be deleted, de-identified, or otherwise handled in accordance with applicable law and our data-retention procedures.
Data Security
NAMAOS maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, or disclosure.
The safeguards used depend on the nature of the information and the relevant systems and may include encryption, authentication, access controls, logging, monitoring, secure infrastructure, backup procedures, and restrictions on personnel and service-provider access.
No method of electronic transmission, storage, or security can guarantee absolute security.
Business customers are responsible for protecting their account credentials, properly configuring user permissions and integrations, and notifying NAMAOS promptly if they suspect unauthorized access to their account.
Where required by applicable law, including PIPEDA where applicable, NAMAOS will report qualifying breaches of security safeguards to the appropriate regulatory authority, notify affected individuals when required, and maintain required breach records.
International Data Transfers
NAMAOS and our service providers may process information in countries other than the country in which the information was originally collected.
Where applicable law restricts international transfers of personal information, NAMAOS uses legally recognized transfer mechanisms and safeguards appropriate to the relevant processing.
For Customer Content processed on behalf of a business customer, applicable international-transfer requirements may also be addressed through the customer agreement or Data Processing Agreement.
Privacy Rights
Privacy rights vary depending on location and applicable law.
Where applicable, individuals may have rights to request access to personal information; obtain a copy of certain information; correct inaccurate information; request deletion; restrict or object to certain processing; request portability; withdraw consent; opt out of certain sales, sharing, targeted advertising, or profiling; and obtain information regarding certain automated processing.
Where applicable, individuals may also have the right to object to direct marketing and to lodge a complaint with an appropriate privacy or data protection authority.
NAMAOS will not unlawfully discriminate against individuals for exercising applicable privacy rights.
We may verify a request before responding and may decline or limit a request where permitted by law.
Where applicable law provides a right to appeal a decision regarding a privacy request, an individual may submit an appeal using the privacy contact information below.
Authorized agents may submit requests on another individual's behalf where permitted by law and subject to appropriate verification.
Business Customer Data Requests
If NAMAOS processes your information solely on behalf of a business customer, that business customer is generally responsible for responding to your privacy request.
If you submit such a request directly to NAMAOS, we may direct you to the relevant business customer or assist that customer in responding as required by applicable law and our contractual obligations.
California Privacy Disclosures
If NAMAOS is subject to the California Consumer Privacy Act with respect to your personal information, California law may provide additional rights.
Depending on use of the Services, categories of information processed during the preceding twelve months may include identifiers; customer-record information; commercial information; internet or electronic-network activity; professional or employment-related information; audio, electronic, or similar information; approximate location information derived from network activity; inferences derived from other information; and sensitive personal information where lawfully submitted to the Services.
These categories may be obtained directly from individuals, business customers, connected services, authorized integrations, service providers, and automatically through use of the Services.
They may be used for the purposes described in this Privacy Policy and disclosed to the categories of recipients identified in the section entitled “How We Disclose Personal Information.”
NAMAOS does not sell personal information for monetary consideration and does not currently share personal information for cross-context behavioral advertising.
Where applicable, California residents may exercise rights to know, access, correct, delete, or obtain certain personal information and may exercise rights relating to sale, sharing, sensitive personal information, or qualifying automated decision-making where those practices apply.
NAMAOS honors qualifying opt-out preference signals where required by California law.
California-specific notices or controls may also be provided at or before the point of collection where required.
European Economic Area and United Kingdom
Where European or United Kingdom data protection law applies and NAMAOS acts as a controller, individuals may have rights including access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and rights relating to certain automated decisions.
Individuals also have the right to lodge a complaint with the competent supervisory authority.
Where NAMAOS engages in solely automated decision-making that produces legal or similarly significant effects and the processing is subject to applicable restrictions, required safeguards will be provided, including applicable rights to obtain human intervention or contest a decision.
Where NAMAOS acts solely as a processor for a business customer, requests concerning Customer Content should ordinarily be directed to that business customer.
Canadian Privacy Rights
Where applicable, NAMAOS handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws.
Where applicable Canadian privacy law applies, individuals may request access to or correction of personal information and may raise questions or complaints regarding NAMAOS's privacy practices.
Where consent is relied upon, individuals may withdraw consent subject to applicable legal or contractual restrictions and reasonable notice.
NAMAOS designates a Privacy Officer or equivalent responsible person to oversee applicable privacy obligations.
Children's Privacy
NAMAOS is a business-focused service and is not directed to children.
Individuals under the age of 18 may not create a NAMAOS business account unless expressly permitted under applicable terms and law.
NAMAOS does not knowingly solicit personal information directly from children through its own website for purposes unrelated to providing Services to an authorized business customer.
A business customer that uses NAMAOS to process information involving minors is responsible for ensuring that its collection and processing of that information is lawful and that all necessary notices, permissions, and parental or guardian consents are obtained where required.
If we become aware that personal information has been collected directly by NAMAOS in violation of applicable children's privacy requirements, we will take appropriate steps to address the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, business operations, privacy practices, or applicable requirements.
When we update the Privacy Policy, we will revise the “Last Updated” date above.
Where required by law, we will provide additional notice of material changes or obtain consent before applying materially different practices to previously collected information.
Contact Us
Questions, privacy requests, or complaints regarding this Privacy Policy or NAMAOS’s handling of personal information may be directed to: